You will find answers to common questions here.

Should you still require any help, please do not hesitate to contact us on info@bookmarkreading.org.


For Schools

I can't log on. What do I do?

Please follow the reset password option. If you still can't log on, please contact help@bookmarkreading.org 

A volunteer has turned up in my school that I wasn’t expected, what do I do?

Please contact one of the Bookmark team immediately. Do not allow access to anyone you weren't expecting. 

Does it cost my school to use Bookmark?

Yes, there will be a small charge per reading programme post pilot. These charges will be worked out on a monthly basis and will be agreed as part of the Terms of Reference with Bookmark. 

I don't think a volunteer is suitable, what do I do?

If you have a safeguarding concern, please contact our DSL (Kitty Higgins) directly. Any other concerns, please contact one of the bookmark team.